FAQ — Our answers to your questions:
What is the advantage of having a personal network?
It is becoming increasingly important for the real estate industry to enhance intra-industry communications and close joint deals.
CASA UNITED gives you the opportunity to set up a personal profile with the aim of communicating with other real estate brokers and industry professionals. Are you looking for a property or an investor? Do you want to propose a joint deal? Are you looking for other contacts in the real estate industry? Use your personal network at CASA UNITED — regionally, nationally and globally!
How do I register with CASA UNITED and list my properties for an international audience?
To register as a real estate broker, for example, you can click "Register now!" Once registration is complete, you will be sent an automated email to activate and use your Basic package free of charge. You can list as many properties in the CASA UNITED partner network as you like, simply by clicking "List New Property". All your listings will then be available for other commercial members to view on the internal partner network — and in at least ten languages.
To process inquiries and use all the other functions offered in the network requires a switch to Premium membership. Alternatively, you can register as a Premium member from the very beginning.
Please click "Profile" to upload documents that provide evidence of your commercial or professional status (e.g. excerpt from the commercial register; your business license; confirmation of your VAT number; membership of a brokers’ association). Only in this way will you and your colleagues be able to judge the quality of individual members and ensure that they are commercial providers. CASA UNITED is a network for professionals, not for private individuals!
How does splitting commissions with other real estate brokers work?
CASA UNITED's partner network is intended for use by registered, commercial real estate professionals — not private sellers. All members must accept the General Terms and Conditions of CASA UNITED.
Every agent offering a property who participates in CASA UNITED’s Property Exchange is prepared to give their colleagues a share of the commission earned by successfully closing a sale.
The agent offering a property offers his or her colleagues in the CASA UNITED Partner Network a commission split in the event of the deal being closed.
The commission must be specified either as a fixed percentage of the listing price or as a fixed fee in the following currencies: EUR, USD, GBP, CHF. If no fixed amount is specified, the percentage specified by the agent offering the property is converted to a fixed amount in the given currency. The secondary commission quoted in the respective listing and in any one of the aforementioned currencies is the only one that is binding. The amount is displayed in the respective currency next to the property listing; it is naturally visible only after login and only for network members. The commission specified in the property listing by the agent offering the property must be paid even in cases where the actual purchase price is higher or lower than the agent's original listing price.
Real estate brokers may accept or reject inquiries from colleagues. If a customer referral is accepted, the broker undertakes to pay the secondary commission as specified if the respective property is sold and grant customer protection for this customer. The referrer's claim to commission against the agent offering the property at issue arises from the listing agreement which is generated automatically by CASA UNITED and which is stored in the system and may be inspected by the agent offering the property before accepting the potential buyer.
If the referrer wishes to earn commission from the sale of a different property to the customer he or she referred, then the customer's complete contact details must be transferred to the agent offering the property using the PDF form provided by CASA UNITED. This must be done separately for each additional property and confirmation of commission must be obtained from the agent offering the property for each additional property, unless this is already covered by the customer protection granted in the listing agreement.
CASA UNITED is not a party to individual agreements between members and acts only as the provider of the technical platform required. Independently of the above, every member is naturally free to enter into separate agreements concerning the payment of commission and other matters directly with the respective colleague by letter or email.
CASA UNITED does not participate in commissions paid between members.
How can I ensure that I'm paid my commission?
- Your colleague is a member, just as you are, and thus has also accepted CASA UNITED’s General Terms and Conditions.
- Your colleague uses the CASA UNITED service to confirm the protected status of each and every customer and the fact that the specified commission will be paid if the sale is made. In some cases, you may have made an additional, direct agreement with your colleague.
- An automatically generated contract is stored in the CASA UNITED system.
- If your colleague fails to make the payment and thus does not abide by the mutually-agreed terms, they will be excluded from the partner network and permanently barred from further membership in CASA UNITED. Additionally, you are free to take legal action against your colleague; in this regard, please also see § 10 (2) of CASA UNITED’s General Terms and Conditions.
Why is there a ratings system for members?
CASA UNITED wants to maintain a high level of quality among its members. Professionals engaging in joint business deals would like to know how reliable their business partner is. In addition to the contractual agreements, the ratings systems allows members to see the experience other colleagues had with this member. Here, you can rate other members or view the ratings you have received. Key criteria are reliability, professional expertise, response time to enquiries and the observation of payment agreements.
Is it possible for duplicate properties to be listed in the service if a colleague has the same listing?
Yes: the service cannot eliminate duplications since the pictures or prices involved may be different. However, in such cases your property listing may be the first to be discovered and result in a sale.
What advantages does signing up offer for developers?
- An international sales network.
- All members can refer potential buyers to you. If the deal is closed, you pay the commission you offered to the referrer.
- You can list your construction projects on the CASA UNITED Website (together with pictures, plans, videos, etc.)
- Each individual unit is shown separately.
- Your listing can be viewed worldwide in at least ten languages.
- The more commission you offer, the greater the response.
How do I list a property?
All properties may be listed on the CASA UNITED Website using a standard Internet connection in one of at least ten available languages; once entered, listings are translated into all other languages automatically. This boosts the visibility of your listing and hence your chances of selling.
You may attach pictures, videos or PDF files. Describing your properties is simple: just click the relevant features.
Why does CASA UNITED offer the option to print out the storefront sales particulars?
We want to enable our members to react rapidly to the market. We have integrated the following features since it is usually time-consuming to do your own graphic design:
- All listings can be printed out or forwarded in at least ten languages.
- Ready-made sales particulars for your storefront can be printed out (in A4 or A3 format) with your company letterhead, and also in at least ten languages.
Please note that the company name you provide to us when registering will be the name used for the printed sales particulars.
Why does CASA UNITED allow solicitors and tax advisors to join its network for property professionals?
A large number of real estate brokers or investors are represented solely by their attorneys or tax consultants. Since CASA UNITED is an "internal" network, it offers attorneys and tax consultants the ability to list their clients' properties here, even if they would not normally advertise out of concern for their status.
How can I cancel my membership?
CASA UNITED places great value on the independence and autonomy of its members. You can cancel your basic membership at any time.
If you go to "Settings", you can cancel your membership in the “Termination” section.
The minimum term of a paid membership is 12 months. This agreement will be renewed automatically for another year if you do not terminate your membership by giving at least three months’ notice.
General Terms and Conditions (T&C)
Click General Terms and Conditions to read CASA UNITED's T&C.